Question 1

What is the difference between Standard delivery, Same-day delivery and Express delivery?

Accepted Answer

Standard delivery – we pick up on the chosen day and deliver by the next working day at the latest. The most affordable option within Harju County.
Same-day delivery – we pick up on the chosen day and deliver the same day. Available Mon–Fri within Harju County.
Express delivery – in Tallinn and the surrounding area we pick up within 75 min and drive straight to the destination: only your goods, no intermediate stops and no warehouse. Within Harju County and across Estonia. Available Mon–Fri.

Question 2

What is the difference between Same-day delivery and Express delivery?

Accepted Answer

Same-day delivery – we pick up on the chosen day and deliver the same day; your shipment may travel together with other shipments. Express delivery – we drive straight to the destination right away: only your goods, no intermediate stops and no warehouse. In Tallinn and the surrounding area we pick up an Express delivery shipment within 75 min. Further away the pickup time depends on the distance – the calculator shows the exact time window for your address before you order.

Question 3

Do you deliver to the islands?

Accepted Answer

We deliver to Saaremaa, Muhu and Hiiumaa. We do not offer delivery to other islands.

Question 4

Can I send to several destinations with one order?

Accepted Answer

Yes. Enter the pickup address and add up to 10 destinations. We pick up all shipments at once and calculate the best price for your route. Several destinations can be ordered with Standard delivery and Same-day delivery in Harju County and with Express delivery across Estonia.

Question 5

How many destinations can I add to one order?

Accepted Answer

Up to 10 in the calculator. For more destinations we plan a distribution run – request a quote. With a business account you can add up to 45 destinations to one order. We will soon add the option to upload destinations as a file in the business account.

Question 6

Does the fuel price affect the delivery price?

Accepted Answer

Our prices take the fuel price into account and are updated once a week based on the official Estonian diesel price. The price of an already confirmed order does not change.

Question 7

Can I order delivery outside Harju County?

Accepted Answer

Yes, with Express delivery across Estonia. Standard delivery and Same-day delivery are available within Harju County.

Question 8

Where do you operate?

Accepted Answer

The courier service operates in Tallinn and Harju County when both the pickup and the delivery address are in Harju County. Express delivery covers the whole of Estonia, including Saaremaa, Muhu and Hiiumaa. Standard delivery and Same-day delivery of pallets are available in Tallinn and Harju County, and outside Harju County by Express delivery. For pallets to the islands, request a quote.

Question 9

Do you deliver at weekends?

Accepted Answer

At weekends we only run standard delivery: orders until 14:00, delivery on Monday. Pickup only (parcels and pallets); delivery on the next working day if Monday is a public holiday. Same-day delivery, express delivery and temperature-controlled delivery Mon–Fri. The same rules apply to business customers.

Question 10

Until what time can I order delivery for today?

Accepted Answer

Parcels Mon–Fri: Standard delivery until 16:00, Same-day delivery until 18:00, Express delivery until 15:00, temperature-controlled delivery until 16:00.
Parcels Sat–Sun: Standard delivery until 14:00. After that you can order for the next day.
Pallet order times are in the pallet section.

Question 11

When will the shipment arrive?

Accepted Answer

Standard delivery: if you order Mon–Fri before 16:00, we pick up the same day and deliver by the next working day at the latest. Orders placed Sat–Sun before 14:00 are picked up the same day and delivered on the first working day. Same-day delivery: Mon–Fri we pick up on the chosen day and deliver the same day – we accept orders until 18:00. Express delivery: Mon–Fri in Tallinn and the surrounding area we pick up within 75 min and drive straight to the destination – we accept orders until 15:00. We do not work on public holidays. You can place an order online at any time.

Question 12

Do you deliver at weekends?

Accepted Answer

Yes, at weekends we provide Standard delivery. We pick up on the chosen day and deliver by the next working day at the latest. We accept orders until 14:00. Same-day delivery, Express delivery and temperature-controlled delivery are available Mon–Fri.

Question 13

Do you deliver on public holidays?

Accepted Answer

No. There are no pickups or deliveries on Estonian public holidays, and they cannot be selected for pickup. We are closed on New Year's Day, Independence Day, Good Friday, Easter Sunday, Spring Day, Whit Sunday, Victory Day, Midsummer Day, Restoration of Independence Day, Christmas Eve and both Christmas holidays. Delivery moves to the next working day. The calendar shows the earliest possible pickup day. The same rules apply to business customers.

Question 14

Why can't I choose today?

Accepted Answer

Either today's order time has passed, the chosen service is not offered that day (e.g. temperature-controlled delivery at weekends), or it is a public holiday. Below the calendar you will see the exact reason and the earliest pickup day.

Question 15

Do you transport chilled and frozen goods?

Accepted Answer

Yes. Chilled and frozen delivery (down to −18 °C). We pick up within 3 hours of ordering and deliver the same day. Available Mon–Fri, orders until 16:00.

Question 16

What is the difference between Standard delivery, Same-day delivery and Express delivery for pallets?

Accepted Answer

Standard delivery – order until 18:00, pickup on the chosen day, delivery by the next working day at the latest. Same-day delivery – order until 16:00, pickup on the chosen day, delivery the same day. Express delivery – order until 15:00, pickup in Tallinn and the surrounding area within 75 min, straight to the destination.

Question 17

Do you transport pallets at weekends?

Accepted Answer

Yes, only Standard delivery at ambient temperature: pickup until 14:00, delivery on the next working day (normally Monday). Same-day delivery, Express delivery and chilled/frozen delivery are not available at weekends. We are closed on public holidays.

Question 18

Do you transport chilled and frozen pallets?

Accepted Answer

We transport chilled and frozen pallets: up to 18 pallets and up to 10500 kg in total at a time. For larger quantities, request a quote.

Question 19

What is the maximum length of a shipment?

Accepted Answer

Up to 1.5 m – small van. Over 1.5 m up to 3 m – large van. For shipments longer than 3 m we match a vehicle separately – request a quote.

Question 20

My address cannot be found. What should I do?

Accepted Answer

Type the address as it is and choose "Mark location on map". Drag the pin to exactly the right spot – for example to the gate or loading door. Add a note for the courier if you wish. We calculate the price from the location marked on the map.

Question 21

How can I pay?

Accepted Answer

Private customers pay when ordering by bank link or card. Business customers can apply for an invoice account – once approved you can order on invoice and deliveries are combined into one invoice.

Question 22

I have a question about an existing order. Who should I contact?

Accepted Answer

Order enquiries: {ORDER_EMAIL}. Include the order code (e.g. WT-…) in your e-mail.

Question 23

Can I cancel an order?

Accepted Answer

Yes. Cancellation is free until the vehicle has set off for the pickup (for Express delivery also within 5 minutes of payment). After the vehicle has set off, the cancellation fee is 50% of the delivery price. Once the goods have been picked up, the order can no longer be cancelled.

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Courier service in Tallinn and Harju County

Express delivery across Estonia

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Enter the addresses

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From Harju County to every corner of Estonia.

Tallinn and Harju County

Across Estonia

Pallets

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Frequently asked questions

Delivery types

Order times

Temperature-controlled delivery

Pallets

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