Privacy policy

3.1 Controller

WiseTrans OÜ (registry code 14570557), Lennuradari tee 12, Soodevahe küla, Rae vald, Harju maakond. Data protection questions: info@wisetrans.ee.

What data we process

• Name, phone, e-mail of the sender and recipient, company name, registry code and VAT number.
• Pickup and destination addresses and the location on the map.
• Order details: service, date, shipment dimensions and weight, notes for the courier, price, payment status (we do not see or store card details).
• Technical data for security purposes (e.g. IP address and logs).

Purposes and legal basis

• Organising the delivery and fulfilling the order – performance of the contract.
• Accounting and invoices – legal obligation.
• Fraud prevention, security and service improvement – legitimate interest.
• Marketing messages – only with the customer's consent, which can be withdrawn at any time.

The recipient's details are provided by the sender. We use them only for the delivery and related notifications (e.g. SMS "shipment on the way").

Who we share data with

We use trusted service providers who process data on our instructions: hosting and database Supabase, addresses and maps Google Maps and Estonian Land Board address data, payments Montonio, SMS Messente, e-mail an e-mail service provider, marketing with consent Omnisend. If data is transferred outside the European Economic Area, we use lawful safeguards (e.g. the European Commission's standard contractual clauses).

3.5 Retention

• Data needed for accounting (invoice, name of the customer or company, registry code, billing address, amounts, order number, dates and description of the service) is kept for 7 years from the end of the financial year in which the transaction took place.
• The name, phone, e-mail and exact address of the recipient and of the pickup contact person are anonymised 12 months after delivery, for cancelled orders 12 months after cancellation, and for unpaid and expired orders after 90 days.
• Notes for the courier are deleted 30 days after delivery.
• The customer's phone and e-mail are kept for 12 months after the last order; for a business customer until the account is closed.
• If specific data is needed to settle a claim, complaint or dispute, we keep only that data until the matter is resolved.
• Data with marketing consent is kept until consent is withdrawn.

WiseTrans Assistant conversations are kept for 90 days.

3.6 Your rights

You have the right to access your data, request its correction or deletion, restrict processing, object and receive the data in a portable form. Write to info@wisetrans.ee. You can lodge a complaint with the Data Protection Inspectorate (www.aki.ee).

Cookies

We use only cookies necessary for the website to work. Analytics or marketing cookies are used only with your consent.

3.8 Analytics and advertising

If you consent, we use the Google Analytics 4 service to understand how the website is used, and Google Ads conversion measurement to assess the effectiveness of advertising. The service provider is Google Ireland Limited. Usage data is collected (pages visited, device and browser, approximate location, order amount); your name, e-mail address and phone number are not sent to Google. Data may also be processed outside the European Economic Area on the basis of safeguards approved by the European Commission. Without consent these cookies are not used. You can change or withdraw your consent at any time via the "Cookie settings" link in the page footer. Analytics data is kept for up to 14 months.